ji baji Privacy Policy

1 Introduction and Scope

ji baji places the highest importance on user privacy. When you register on our platform, make a deposit, or play games, certain information naturally comes to us. This policy explains in detail what we use that information for and how securely we keep it.

Along with this policy, you should also read our Terms and Conditions, as they describe the overall framework for using our services. Together, the two documents define the relationship between you and ji baji.

Our platform is operated for users in Bangladesh. We follow applicable international standards when processing personal information and take every precaution before sharing data with third parties.

2 Information We Collect

ji baji collects three types of information: what users provide directly, what is generated automatically while using the service, and what comes through legitimate third-party verification agencies.

2.1 Registration Information

• Full name and date of birth (to verify age — to confirm 21+)
• Mobile number and email address
• District and division of residence
• Username and password (stored in encrypted form)
• National ID card or passport details for identity verification

2.2 Transaction and Payment Information

During deposit and withdrawal processes, we store the payment method identifier (such as bKash, Nagad, Rocket, Upay, or bank transfer details), transaction amount, date, and reference number. Full payment card details or mobile banking PINs are never stored.

2.3 Automatically Collected Information

• IP address and device type
• Browser name and version
• Time spent on the site and pages visited
• Game session data (bet amounts, play duration)
• Cookies and session tokens (see Section 8)

3 Purpose of Using Information

Collected information is used only for specific and legitimate purposes. ji baji never sells your information to third parties.

3.1 Account Management and Security

Information is used to properly manage your account, verify logins, prevent unauthorised access, and assist with password recovery. It is also used to detect suspicious activity and keep your account secure.

3.2 Payment Processing

Payment information is used to complete deposits and withdrawals successfully, maintain transaction records, and preserve necessary evidence for resolving any disputes.

3.3 Age and Identity Verification

Our platform is for users aged 21 and above only. The date of birth and identity document details provided at registration are used to confirm this. Age verification is strictly followed in line with our Responsible Gaming policy to ensure responsible gaming.

3.4 Customer Support

When you seek assistance via live chat or email, relevant account information is used to resolve your issue quickly and effectively.

3.5 Technical Improvement and Analysis

Analytical data is used to monitor site performance, detect errors, improve user experience, and prevent fraudulent activity.

4 Disclosure of Information to Third Parties

ji baji does not share your personal information with any external party except in the limited circumstances described below:

4.1 Payment Processors

Payment processors such as bKash, Nagad, Rocket, Upay, and banks receive only the minimum information needed to complete transactions. They all operate under their own privacy policies and may not use the information for any other purpose.

4.2 Technology and Game Providers

Game developers such as Pragmatic Play, Evolution, PG Soft, and JILI receive limited information for the technical operation of game sessions. They do not receive your personal identity or payment details.

4.3 Legal Obligations

If a competent authority requests information through a lawful order, we are legally required to provide it. In such cases, we will try to notify you as far as possible, unless prohibited by law.

4.4 Fraud Prevention

Information may be shared with relevant verification agencies where necessary to detect fraudulent activity and prevent money laundering.

5 Data Storage and Security Measures

ji baji maintains industry-standard technical and administrative measures to protect your information.

5.1 Encryption and SSL

All communication between the site and servers is secured via SSL encryption. Sensitive data such as passwords is stored using industry-standard hashing algorithms, never in plain readable form.

5.2 Access Control

Only authorised staff can access your personal information, and only as required for their work. All access is logged and regularly audited.

5.3 Data Retention Period

All information is retained while the account is active. Even after an account is closed, transaction and identity records are kept for a defined period to meet legal obligations, after which they are securely deleted.

5.4 Response to Data Breaches

Should a data security incident occur, we will promptly notify affected users and take the necessary steps to bring the situation under control.

6 Your Rights and Controls

ji baji believes every member has the right to control their own information. Contact our support team to exercise the rights described below.

6.1 Right to Access Information

You may request a copy of the information we hold about you at any time. After appropriate identity verification, it will be provided within a set timeframe.

6.2 Right to Correct Information

If any of your stored information is incorrect, you may request a correction. The information will be updated upon submission of appropriate proof.

6.3 Right to Delete Information

Upon closing your account, you may request deletion of your information. However, certain transaction records must be retained for a defined period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can turn off marketing communications via account settings or through customer support. Important account and security notifications will continue to be sent.

7 Protection of Minors

All ji baji services are for users aged 21 and above only. We do not knowingly collect or store the personal information of any minor.

Age verification is mandatory during the registration process. If there is reason to suspect that information belonging to a minor has reached us, a parent or guardian can notify our customer support and we will immediately close that account and delete the information.

Details of the steps we have taken to ensure responsible online gaming can be found on our Responsible Gaming page.

8 Cookies and Tracking Technologies

Our site uses cookies and similar technologies. Cookies are small data files stored in your browser that improve the experience of using the site.

8.1 Essential Cookies

These cookies are necessary to maintain login sessions, security tokens, and language preferences. Without them, the site will not function properly.

8.2 Analytical Cookies

Analytical cookies are used to understand which pages users visit most, how much time they spend on the site, and which features they use most. This information is not personally identifiable and is used only as aggregate statistics.

8.3 Cookie Controls

You can find options to accept or reject cookies in your browser settings. However, disabling essential cookies may limit some services.

9 International Data Transfers

Parts of ji baji's server infrastructure may be located in various countries. If your information is transferred outside Bangladesh for processing or storage, the same standard of protection is ensured in the recipient country.

We only work with technology partners who adhere to international data protection standards and with whom appropriate contractual safeguards are in place.

10 Policy Changes and Updates

This privacy policy may be updated from time to time in line with changes in technology, law, or our services. For significant changes, a notification will be sent to the registered email address or mobile number.

After each update, the "Effective Date" at the top of the page will be changed. Continued use of the site after a revised policy is published will be considered acceptance of the new policy.

For common questions, our FAQ page has answers to frequently asked questions that will clarify many things.

11 Privacy Contact

If you have any questions about this privacy policy, requests regarding your information, or any complaints, please contact us directly. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

For privacy-related requests, you may be asked to provide some information for identity verification. This ensures that no one else can access your information.